….With you towards agile and optimized
business processes
What BPM can do for you
Did you know?
19% of French companies with 10,000
or more employees report their business processes as “chaotic”
Only 7% of these companies state that their processes are “optimized”
BPM to address growing complexity
Complexity hindering business growth
Impact
Our Business processes and decision making are so complex that they are hindering our ability to grow :
PROFITABILITY - AGILITY - RISK - INNOVATION
Complexity can be managed
14% Disagree
43% Somewhat agree
43% Agree
BPM - Business Process Management
What can be expected from a BPM initiative ?
Increase agility
Responsiveness to new requests, flexibility to market conditions,
tech opportunities
Reduce costs
Reduction of manual workload, standardization, outsourcing…
Improve quality
Error rates, cycle time, yield, rework…
Enhance Customer centricity
Satisfaction, social media…
Strengthen compliance
Adherence to rules, risk management
Other qualitative
Increase of Xfunctional collaboration, transparency of R&R, rules,
staff satisfaction…
About us
Sylvie Appriou – Operational excellence expertise gained working with high tech companies such as Apple, NEC and Cisco in global leadership positions.
MORE THAN
20 YEARS
OPERATIONAL
EXPERIENCE
DEMONSTRATED
RESULTS
EXTENSIVE
GLOBAL
EXPERTISE
STRATEGIC
AND OPERATIONAL
FOCUS
NO
"ONE SIZE FITS ALL"
APPROACH
Sylvie APPRIOU
Education
- Ecole Centrale de Lyon – Engineering MA
- INSEAD – Apple Management Institute
- HEC – Advanced certificate of Entrepreneurship
- Fluent English
Professional experience
- Teaching Finance and Change Management (International Masters)
- Expert to the European Commission (Small & Medium Enterprises Agency)
- 15 years with Cisco Systems as Finance then Operations Director
- 3 years as Engineering Director with NEC Computer
- 10 years with Apple. Various Management functions in IT then Financial Planning Manager
- Printronic Corp of America, New York : IT systems Manager
Our offer
Methodology
STRATEGIC APPROACH
TO PROCESS
• Exec sponsorship
• Governance
• Link process outcomes
to strategy
• Link Process and Technology transformation
CLEAR FRAMEWORK
FOR MEASUREMENT
• Define measurable goals
and objectives
• Balanced scorecard
• Measurable ROI on all initiatives
CHANGE MANAGEMENT FOCUS
• Focus on cultural changes
• Change management and adoption plan for each initiative
• Employee training
LEAN 6 SIGMA
Tailor-made approach
PROCESS OPTIMIZATION IS A JOURNEY….
Your Situation
You have not initiated any action
on your processes yet…
Actions to be considered
START WITH THE BASICS !
• Documentation
• Standardization
• Simple metrics framework
• Teams awareness
Your Situation
Limited process improvement efforts
have been conducted…
Actions to be considered
GET TO THE NEXT LEVEL…
• End to end approach
• Shared services
• Outsourcing
• Evolve measurement system
• Structured Change Management
Your Situation
Significant process work has been
successfully performed…
Actions to be considered
TRANSITION TO THE “PROCESS DRIVEN”
ORGANIZATION
• Expand Shared Services
• Enterprise governance
• Unified Service model
• Continuous improvement
• Benchmarking
Why AngelFish Conseil ?
- +20 years operational experience in leading edge companies, both on technology and culture
- Demonstrated results
- Extensive global expertise, able to adjust to different environments
- Strategic and Operational focus
- No “one size fits all” approach
LARGE HIGH TECH US COMPANY
EUROPEAN OPERATIONS
ASK
Costly, fragmented and inflexible Payroll process
ACTIONS
- Pan-European Payroll process
- Process run from a Shared Services center in Poland
- Unique system for 15 Euro countries
RESULTS
- 30% cost / employee reduction
- 20% less support calls
Accomplishments
MID SIZE FRENCH SUBSIDIARY
OF JAPANESE COMPANY
ASK
Unreliable product quality resulting in loosing customers and high rework costs
ACTIONS
- Re-design development process metrics
- Enforce collaboration between Engineering, Marketing, Sales, Quality and Manufacturing departments
RESULTS
Improve quality metrics (DOA, support calls…) by 25%
LARGE HIGH TECH US COMPANY
GLOBAL OPERATIONS
ASK
Costly, capability weak and error prone Sales Compensation process
ACTIONS
- Sales Compensation process re-engineering
- Global unique system to pay 15,000 sales agents
RESULTS
15 M$/year savings (25% of worldwide direct support costs)
Contact us
64, rue Fondary - 75015 Paris s.appriou@angelfishconseil.com
+33 (0)7 62 01 34 88
