64, rue Fondary - 75015 Paris s.appriou@angelfishconseil.com
+33 (0)7 62 01 34 88
What BPM
can do for you
About us
Our Offer
Accomplishments
Publications
Contact
Did you know ?
Methodology
Tailor-made approach
Why AngelFish Conseil
Benefits
….With you towards agile and optimized business processes
What BPM can do for you
Did you know?
19% of French companies with 10,000
or more employees report their business processes as “chaotic”
Only 7% of these companies state that their processes are “optimized”
BPM to address growing complexity
Complexity hindering business growth
Our Business processes and decision making are so complex that they are hindering our ability to grow :
14% Disagree
43% Somewhat agree
43% Agree
Impact
PROFITABILITY - AGILITY - RISK - INNOVATION
Complexity can be managed
BPM - Business Process Management
What can be expected from a BPM initiative ?
Increase agility
Enhance Customer centricity
Responsiveness to new requests, flexibility to market conditions, tech opportunities
Satisfaction, social media…
Reduce costs
Strengthen compliance
Reduction of manual workload, standardization, outsourcing…
Adherence to rules, risk management
Improve quality
Other qualitative
Error rates, cycle time, yield, rework…
Increase of Xfunctional collaboration, transparency of R&R, rules,
staff satisfaction…
About us
Sylvie Appriou – Operational excellence expertise gained working with high tech companies such as Apple, NEC and Cisco
in global leadership positions.
MORE THAN
20 YEARS
OPERATIONAL
EXPERIENCE
DEMONSTRATED
RESULTS
EXTENSIVE
GLOBAL
EXPERTISE
STRATEGIC
AND OPERATIONAL
FOCUS
NO
"ONE SIZE FITS ALL"
APPROACH
Sylvie APPRIOU
Education
- Ecole Centrale de Lyon – Engineering MA
- INSEAD – Apple Management Institute
- HEC – Advanced certificate of Entrepreneurship
- Fluent English
Professional experience
- Teaching Finance and Change Management (International Masters)
- Expert to the European Commission (Small & Medium Enterprises Agency)
- 15 years with Cisco Systems as Finance then Operations Director
- 3 years as Engineering Director with NEC Computer
- 10 years with Apple. Various Management functions in IT then Financial Planning Manager
- Printronic Corp of America, New York : IT systems Manager
Our offer
Methodology
STRATEGIC APPROACH
TO PROCESS
• Exec sponsorship
• Governance
• Link process outcomes
to strategy
• Link Process and Technology transformation
CLEAR FRAMEWORK
FOR MEASUREMENT
• Define measurable goals
and objectives
• Balanced scorecard
• Measurable ROI on all initiatives
CHANGE MANAGEMENT FOCUS
• Focus on cultural changes
• Change management and adoption plan for each initiative
• Employee training
LEAN 6 SIGMA
Tailor-made approach
PROCESS OPTIMIZATION IS A JOURNEY….
Your Situation
Actions to be considered
TRANSITION TO THE “PROCESS DRIVEN” ORGANIZATION
• Expand Shared Services
• Enterprise governance
• Unified Service model
• Continuous improvement
• Benchmarking
GET TO THE NEXT LEVEL…
• End to end approach
• Shared services
• Outsourcing
• Evolve measurement system
• Structured Change Management
START WITH THE BASICS !
• Documentation
• Standardization
• Simple metrics framework
• Teams awareness
You have not initiated
any action on your
processes yet…
Limited process
improvement efforts
have been conducted…
Significant process
work has been
successfully performed…
Why AngelFish Conseil ?
- +20 years operational experience in leading edge companies, both on technology and culture
- Demonstrated results
- Extensive global expertise, able to adjust to different environments
- Strategic and Operational focus
- No “one size fits all” approach
ASK
Costly, fragmented and inflexible Payroll process
ACTIONS
- Pan-European Payroll process
- Process run from a Shared Services
center in Poland - Unique system for 15 Euro countries
RESULTS
- 30% cost / employee reduction
- 20% less support calls
ASK
Unreliable product quality resulting in loosing customers and high rework costs
ACTIONS
- Re-design development process metrics
- Enforce collaboration between Engineering, Marketing, Sales, Quality and Manufacturing departments
RESULTS
- Improve quality metrics (DOA, support calls…) by 25%
ASK
Costly, capability weak and error prone Sales Compensation process
ACTIONS
- Sales Compensation process re-engineering
- Global unique system to pay 15,000 sales agents
RESULTS
- 15 M$/year savings (25% of worldwide
direct support costs)
Why a BPM initiative in 2016 ?
Contact us
